AUTOLOGIC Diagnostics has announced that from March 31, 2017, a new ‘try before you buy’ programme will be available for repair shops to access the company’s award-winning Fault2Fix Team, which includes more than 100 master technicians.
Under the programme, automotive technicians worldwide utilising any type of industry branded scan tool in their shops can now receive fix expertise from Autologic’s award-winning Fault2Fix Team.
Automotive technicians can simply use Autologic’s AssistMobile app, accessible from smartphones and tablets, to directly reach the Fault2Fix Team. They can also contact the team by phone or online through the Autologic web site.
Each master technician on Autologic’s renowned Fault2Fix Team possess an average of 15 to 20 years of on-the-job, original equipment manufacturer (OEM), technical or specialty automotive experience in European automotive brands. They provide hands-on repair advice and fix solutions to thousands of Autologic customers from three major Vehicle Diagnostic Support centres: United States, United Kingdom and Australia.
Concurrent with the ‘try before you buy’ launch, Autologic is introducing AssistCredits, a payment program that allows automotive technicians to purchase credit for advice on fixing vehicle faults. New customers can purchase AssistCredits in different bundles to access the Fault2Fix team. More details will be available when the at launch, although AssistCredits have been in use by new customers since October 2016.
Jeremy Fry, chief executive officer at Autologic, said: ‘A regional trial of a ‘try before you buy’ programme stimulated a surprisingly strong demand from customers, resulting in our reviewing our long-standing approach of only offering support to customers using our Autologic Assist software and hardware (device) solution.
‘Following this market feedback, Autologic decided to officially launch a programme where automotive technicians can directly access our skilled and knowledgeable Fault2Fix team. AssistCredits was determined to be the most logical mechanism for allowing customers to purchase ‘fixes’ for a vehicle in their shop. Autologic is recognised globally for the talents of this team, which has become significantly important and a foundation of our organisation.
He added: ‘With the imminent prospect of Right to Repair, customers have clearly seen the advantage of working with an organization with the expertise and knowledge that our Fault2Fix team possesses. Their skills will prove beneficial to the many that we have now opened doors to through our new program.’
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