DRIVERS in the UK are happy to pay more when getting their car serviced at a garage they deem trustworthy, according to new research by AA Garage Guide.
The study of 16,772 motorists by the AA’s MOT, repairs and car servicing garage finder revealed that a quarter (26 per cent) of drivers paid more to visit a garage they trusted when they last serviced their car, while 22 per cent went out of their way to visit an accredited garage.
However, 11 per cent struggled to anticipate how much they might be spending, saying they were unsure of how much a service should cost. Meanwhile, a further nine per cent were stung by unexpected charges during their most recent service.
A small number of drivers felt this naivety was taken advantage of, as four per cent believed they had been overcharged and three per cent believed they had been charged for non-existent problems.
Yet when it comes to finding a benchmark for reasonable prices, drivers appeared to be at a complete loss, as just nine per cent took the time to shop around or compare costs.
Olli Astley, pictured above, director at AA Garage Guide, said: ‘As drivers tend to take great pride in their cars, it’s hardly surprising that so many are happy to pay a little bit more to visit a garage that they feel they can trust with their beloved motor.
‘But if you’re yet to become a regular at a particular garage or reckon your last service wasn’t up to scratch, you needn’t put the fate of your car in the hands of the gods.
‘Spend time checking out reviews before visiting a garage to sniff out any that might not measure up, as this will help save headaches further down the line. TrustPilot, Google Business and Reevoo all offer reliable reviews of many garages, so read up and steer well clear if you spot anything untoward.
‘An independent quality and standards accreditation, such as AA’s Certified Garages scheme or an IMI accreditation, is a solid indicator of good customer service and proof of a garage’s commitment to delivering a high-quality service.’
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