DRAGON2000 has launched an MOT Scheduler that allows garages and workshops to manage their MOT booking process more efficiently, by easily accommodating online bookings as well bookings made directly with the garage with a simple to use calendar view.
This new feature within its dealer management system is an enhancement of the current workshop booking functionality and now provides separate MOT bays, which can be set up with the MOT class working days and time slots that the MOT testers are available. They then appear as free slots on the MOT Scheduler calendar where service department staff can easily see available MOT slots and book customers’ vehicles in for their appointment.
Many workshops today also understand that convenience is important to their customers and offer online bookings on their websites, particularly to capture out-of-hours enquiries. For garages that have a Dragon2000 built website, online bookings are already fed instantly straight into the DragonDMS. With the addition of the scheduler feature, an MOT time slot can now be allocated to the booking, with the relevant details then displayed automatically on the MOT Scheduler calendar.
Previous advisories or vehicle health check items that the customer declined to have done on their last visit are displayed when creating a booking for a customer, which is the ideal opportunity for garage and workshop staff to remind the customer of outstanding work and ask if they would like it addressing during this visit.
Karen McKenzie, operations manager at Dragon2000 comments: ‘We have developed the new MOT Scheduler following feedback from garages and workshops, and it has been designed to streamline the process, which in turn helps them maximise booking revenue by working more efficiently.
‘Busy garages need to have a simple and quick booking process, and having greater flexibility to manage their MOT bookings and bay availability will make a big difference.’
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