EDEN Tyres & Servicing has signed up to the Motor Ombudsman’s Service and Repair Code.
The family business has 15 sites across the Midlands, which are being accredited to the regulatory body’s Chartered Trading Standards Institute-approved Motor Industry Code of Practice for Service and Repair, which is designed to ensure that consumers receive an honest and fair service when having work or repairs done on their car.
Commitments made by garages signed up to the code include the use of honest and accurate advertising, as well as open and transparent pricing, employing qualified staff who act in the customer’s best interests, and having a swift complaints handling process should something go wrong.
Thousands of independent garages and franchised dealers across the UK are accredited to the code, and Jim Nicholls, retail operations manager of Eden Tyres & Servicing, said: ‘Accreditation to the Motor Ombudsman reinforces our core values of providing the highest level of service and work to our customers and always going the extra mile.
‘It also gives motorists the important peace of mind that their car will be in professional hands during repairs at any of our branches, and that they will only be charged for any work that has been agreed beforehand.’
Bill Fennell, chief ombudsman and managing director of the Motor Ombudsman, added: ‘We are delighted that Eden Tyres & Servicing will be adhering to the Service and Repair Code, and they join the Motor Ombudsman’s growing community of reputable and trustworthy businesses across the UK.
‘With nearly 40 years’ experience, Eden Tyres & Servicing has developed an excellent reputation for what it does, and this is exactly the kind of organisation that consumers are looking for when maintaining their vehicle. We are therefore very proud to have them on board, and we look forward to a long-term relationship with them.’
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